It's nice to see that you have high ambitions, but if you don't improve your after sales support and the attitude of your dealers and employees, you will never gain market share. This is my honest feedback and I hope you take it in a positive note.
Cycle this Sunday (9th. Oct) with me at India Cyclothon, New Delhi.If you need any help registering, please get in touch with me on 9891658223.Alternatively you can log on to www.indiacyclothon.com. Or come to the Expo at FICCI, Federation House, Tansen Marg, New Delhi on Friday, 7th October and Saturday, 8th October 2011, between 10:00 am and 7:00 pm.Looking forward to riding with you on Sunday.
hi guys i would like to high light of sales and service i have bought up to now 3 cycle from fire fox dealer and after sales and service is poor in our city Mumbai first of all at the time of buying cycle they give lots of promise and after few months if there is any problem and major breakdown in cycle the dealer is not able to replace or change the part of original cycle as always same answer no parts are available . and we are handy kept ,so i strongly appeal to fire fox pls ensure in near future you should have expert to check the job and replace the part and ensure sales and service pls i hope you understand our problem?
also i want to buy 2 more cycle on the road cycle pls suggest?
I bought a TREK 3700 2010 edition from your bike station in Nerul Navi Mumbai a couple of weeks back. I was very satisfied with the variety of Models on display there and the support staff was pretty impressive(read informed and knowledgeble). The Accessories section was found pretty unequipped though. I was told that the store was out of stock due to financial year ending and it would take 15 days before the stocks are replenished. 15 days gone by and on following up further the availability dates were revised to next 15 days.
When I am buying a cycle from your store I would want to match the same with good quality accessories. Leave alone the original TREK ones even a normal cable lock wasn't available either. I am also interested in buying a pair of TREK gloves and other guards.
I hope this response is taken in good spirits and would love to hear from you guys as soon as the stocks are replenished.
Bought a Trek 4300D from FF at marine lines on 13 3 10...there is some clicking sound from pedal or the chain when riding on 2-6,7 3-4,5 ... not able to identify ... want to take it to dealer but marine lines is apx 24kms from house so cannot readily go there so am waiting for 1st service time to come up... Any suggestions?